List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1 | Identify organisational relationships | 1.1 | Map actual and intended process flows within and between teams. |
| 1.2 | Map actual and intended communication/information/data flows within and between teams. |
| 1.3 | Identify and map other interactions (actual and intended) within and between teams. |
| 1.4 | Determine the consequences in terms of customer benefit of intended flows/interactions. |
| 1.5 | Determine the consequences in terms of customer benefit of the actual flows/interactions. |
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2 | Foster cooperation within team | 2.1 | Present relationships information to team members. |
| 2.2 | Discuss areas where greater cooperation would yield benefits. |
| 2.3 | Agree on ways to achieve greater cooperation in these areas. |
| 2.4 | Facilitate team implementation of agreed changes. |
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3 | Foster cooperation between teams | 3.1 | Present relationships information to teams/team representatives. |
| 3.2 | Discuss areas where greater cooperation would yield benefits. |
| 3.3 | Agree on ways to achieve greater cooperation in these areas. |
| 3.4 | Obtain any necessary approvals for proposed changes. |
| 3.5 | Facilitate implementation by teams of agreed changes. |
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4 | Identify sources of tension, conflict or competition | 4.1 | Examine team and individual key performance indicators (KPIs) for sources of conflict/competition. |
| 4.2 | Examine flows and interactions for possible sources of conflict and competition. |
| 4.3 | Observe interactions between team members and identify tensions, conflicts and competition. |
| 4.4 | Observe interactions between teams and identify tensions, conflicts and competition. |
| 4.5 | Observe response to change and resistance to change. |
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5 | Reduce causes of tension, conflict or competition | 5.1 | Draft modified KPIs to reduce causes of conflict and competition. |
| 5.2 | Draft modified systems causing conflicting flows and interactions. |
| 5.3 | Facilitate discussions within and between teams to identify causes of tensions, conflicts and competition. |
| 5.4 | Facilitate discussions to develop a consensus solution to identified causes of tensions, conflicts and competition. |
| 5.5 | Obtain any required approvals for suggested/drafted changes. |
| 5.6 | Facilitate the implementation of the agreed solutions. |
| 5.7 | Take actions to ensure agreed changes become standard practice. |
Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more teams, to:
critically examine relationships within and between downstream, upstream and support teams and to take action to improve them
identify relationships/relationship maps
identify sources of conflict/tension
consensus development of improvement plans, including setting of KPIs
implement improvement plans and rechecking subsequent relationships
Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to facilitate healthy relationships within and between teams, including knowledge of:
competitive systems and practices principles, strategies and techniques
organisational goals, products and processes
types of KPIs, their applications and limits
approval processes within organisation
communication methods across a variety of media and formats, including preparation of formal proposals and negotiations
continuous improvement
process mapping, communication and people interaction mapping
customer perception of value.
The unit should be assessed holistically and the judgement of competence shall be based on a holistic assessment of the evidence.
The collection of performance evidence is best done from a report and/or folio of evidence drawn from:
a single project which provides sufficient evidence of the requirements of all the elements and performance criteria
multiple smaller projects which together provide sufficient evidence of the requirements of all the elements and performance criteria.
A third-party report, or similar, may be needed to testify to the work done by the individual, particularly when the project has been done as part of a project team.
Assessment should use a real project where both intra-team and inter-team issues are identified and addressed where they constitute a barrier in an operational workplace.
Knowledge evidence may be collected concurrently with performance evidence or through an independent process such as workbooks, written assessments or interviews (provided a record is kept).
Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
Foundation skills are integral to competent performance of the unit and should not be assessed separately.
Assessors must satisfy the assessor competency requirements that are in place at the time of the assessment as set by the VET regulator.
The assessor must demonstrate both technical competency and currency.
Technical competence can be demonstrated through:
relevant VET or other qualification/Statement of Attainment AND/OR
relevant workplace experience
Currency can be demonstrated through:
performing the competency being assessed as part of current employment OR
having consulted with an organisation providing relevant environmental monitoring, management or technology services about performing the competency being assessed within the last twelve months.